Versand
Processing Time
All orders are processed within 7-15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: processing time may be longer during high-volume periods.
International Shipping
We offer international shipping to the following countries: [list countries].
• Estimated delivery time: 7–15 business days.
• Occasionally, certain handmade items may need a production period before they can be shipped. We will notify you in advance and make every effort to expedite the process.
• Shipping fee: Free shipping is available to major regions in the United States. For other countries, charges will be calculated based on destination and package weight.
You are not required to pay any taxes or duties on the purchased items.
How to Track Your Order
Once your order has shipped, you will receive an email notification with tracking information. For your convenience, you may track your order's logistics status via the self-service link on the order page. Please allow 24–48 hours for tracking information to become available.
Shipping Delays
We are not responsible for shipping delays caused by:
• Incorrect shipping address provided by the customer
• Customs clearance delays
• Weather conditions or other carrier-related issues
Should any delays occur, please feel free to reach out to us so we can assist in expediting your shipment. For your peace of mind, we will also take the initiative to notify you if we become aware of any potential delays.
Questions
If you have any further questions regarding our shipping policy, please contact us at:
Email: service@sootheherbs.com
Phone number: +1-4044816813 or +86-13735298143(China)